Product & Technical Training
Product operation guidance, configuration assistance, and technical training to strengthen distributors' sales and service capabilities.
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Service & Technical Support
From product training and technical documentation to troubleshooting, spare parts, and warranty coordination, our experienced team works closely with distributors to support efficient product operation and effective local customer service.
Technical Assistance & Troubleshooting
Troubleshooting support, fault diagnosis guidance, and technical assistance to help distributors resolve instrument issues efficiently.
Request SupportParts and documentation
Compatible parts depend on the exact configuration. Confirm the document revision before ordering consumables.
Browse ResourcesTechnical Support Guide
Information for Technical Support
To help our technical team understand your issue and provide effective assistance, please share the following information whenever available.
- Instrument model and serial number
- Software or firmware version, if applicable
- Description of the issue and any error messages
- Photos or videos showing the problem
Service Information
Service Terms & Arrangements
- Included Services
- Standard accessories and documentation are specified in the quotation or order confirmation.
- Technical Support & Response
- Support arrangements and response times are coordinated according to the product, market, and applicable service agreement.
- Compliance & Documentation
- Product certifications, regulatory requirements, and technical documentation are confirmed according to the specific model and destination market.
Service questions
Can you support an instrument bought through a distributor?
Contact the distributor first: they hold the service agreement for your territory. If you need the factory to confirm a part or a document revision, send us the model and serial number.
Do you provide methods or validated results?
We publish selection guidance and application notes. Validation for your laboratory, matrix and regulatory framework remains with your team.
How do I know a document is current?
Each resource page lists its version, issue date and reviewing department where the source document states them, and says so when it does not. If your copy has a different revision, contact us to confirm which version applies before using it.
Technical support
Need Technical Assistance?
Our technical team is here to support Yoke distributors and business partners with instrument troubleshooting, spare parts inquiries, and after-sales assistance. Please provide your instrument model, serial number, and a brief description of the issue so we can help you identify the appropriate next steps.